Skip to content

EBA Master Class

On May 31st, EBA held its first Master Class on “How to improve performance in your Blood Service”.

EBA MasterClass Desktop Poster – containing all the links to all the presentations, summaries and video recordings

The Lectures and summaries:

The Benefits of International Collaboration, including Benchmarking  Steve Morgan, Associate Director International Services, NHS Blood and Transplant, co-Chair EBA Benchmarking Group, Treasurer ISBT

Presentation Steve Morgan – Benefits of International Collaboration EBA MC 2013

Abstract Steve Morgan

The Blood Operator Manager’s toolkit (Lean Management, Operations Research, Psychology, Marketing, Management Accounting, Structuring Organisations) – Dr. Gilles Folléa, Executive Director, EBA

Presentation Gilles Folléa – Blood operations manager toolkit

Abstract Gilles Folléa

How to create a loyal donor base? –  Dr. Jorgen Georgsen, Member of EBA Executive and EBA Benchmarking Group and Dr. Kjell Titlestad; Danish Blood Services, Odense

Presentation Jørgen Georgsen – How to create a loyal donor base

Abstract Jørgen Georgsen

Psychology behind donor behaviour – Dr. Ingrid Veldhuizen, Sanquin, Nijmegen

Presentation Ingrid Veldhuizen – Psychology behind blood donation

How to ensure low deferral rates – Arlinke Bokhorst, Manager Medical Donor Affairs, Sanquin

Presentation Arlinke Bokhorst – How to ensure low deferral rates

Abstract Arlinke Bokhorst

How to implement highly productive blood collection teams – Laura Del Hoyo Hontoria, NHS Blood and Transplant

Presentation Laura Hontoria – Step changes in sufficiency and productivity

TIMO and RIMO tools (Operations Research) for improving the supply chain for platelets and red cells – Prof Jan van der Wal, Operations Research, University of Amsterdam, TUE

Presentation Jan van der Wal TIMO & RIMO

Abstract Jan van der Wal / Eric Jansen

Creating a Lean and Productive Processing Department – Nick Tandy, EBA Flying Squad, Operation Improvement Lead, NHS Blood and Transplant Filton 2007-11; Sarah Raymond, Head of Operations, Filton Supply Chain, NHS Blood and Transplant

Presentation Nick Tandy – Changing the Culture as part of consolidation

Presentation Sarah Raymond – Creating Lean and Productive Processing Facility

Abstract Nick Tandy / Sarah Raymond

Creating a Productive Screening Laboratory Economies of scale, automation, and logistics – Dr John Jongerius, Head National Screening Laboratory, Sanquin, Amsterdam

Presentation John Jongerius – Creating a productive Screening lab

Abstract John Jongerius

Appropriate transfusion policy, how to lower transfusion rates, Dutch experience and plans (PROTON)  – Dr. Rianne Koopman, Sanquin

Koopman – Appropriate transfusion use

Abstract Rianne Koopman

How to make benchmarking a success in your organisation Key lessons from a 10 year benchmarking journey – Vaughan Sydenham, Assistant Director of Finance, NHS Blood and Transplant

Presentation Vaughan Sydenham – How to make Benchmarking a success in your organisation

Abstract Vaughan Sydenham

Conclusions of the day by Dr. Gilles Folléa

Abstract Gilles Folléa